Emotional Communication and Human Sustainability in Professional Service Firms (PSFs)
Daily deep acting toward coworkers: An examination of day‐specific antecedents and consequences - Nesher Shoshan - 2022 - Journal of Organizational Behavior - Wiley Online Library
Emotional labour, social intelligence, and narcissism among physicians in Jordan | Humanities and Social Sciences Communications
Are you listening to how I look?
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How does daily performance affect next-day emotional labor? The mediating roles of evening relaxation and next-morning positive affect.
Being Recovered as an Antecedent of Emotional Labor: A Diary Study: Journal of Personnel Psychology: Vol 21, No 4
The moderating role of surface and deep acting on the relationship between natural emotional labor and organizational commitment | SpringerLink
Emotional Labor: Arlie Hochschild's Definition & Theories - Video & Lesson Transcript | Study.com
Emotions at Work
Moving emotional labor beyond surface and deep acting: A discordance–congruence perspective - Jessica R. Mesmer-Magnus, Leslie A. DeChurch, Amy Wax, 2012
Frontiers | Is Deep Acting Prevalent in Socially Responsible Companies? The Effects of CSR Perception on Emotional Labor Strategies
Surface acting: Wie sehr Fassaden-Lächeln schadet
Psychische Gesundheit in der Arbeitswelt - Emotionsarbeit
Surface Acting vs Deep Acting - Emotional Preparation
THE IMPACT OF SURFACE ACTING, DEEP ACTING AND EMOTIONAL EXHAUSTION ON SUBJECTIVE WELL-BEING IN THE EMPLOYEES OF FOOD AND BEV
Surface Acting - Deepstash
Frontiers | The Impact of Emotional Labor on User Stickiness in the Context of Livestreaming Service—Evidence From China
IJERPH | Free Full-Text | How School Climate Influences Teachers' Emotional Exhaustion: The Mediating Role of Emotional Labor
PPT - Chapter 8 Emotions and Moods PowerPoint Presentation, free download - ID:1974643
Deep acting at work | Jessica Chivers
Deep acting and surface acting in Gross's process model of emotion... | Download Scientific Diagram
Careerminds - Emotional labor is the regulation of feelings and expressions for organizational purposes. There are three major levels of emotional labor. 1. Surface acting – showing physical signs, like faking a
Effect of Nurses' Emotional Labor on Customer Orientation and Service Delivery: The Mediating Effects of Work Engagement and Burnout - ScienceDirect
EMOTIONAL LABOUR IN LUXURY HOSPITALITY:
Deep Acting, Surface Acting, and Video in Your Sales Process
Deep Acting vs. Surface Acting - YouTube
Sustainability | Free Full-Text | How Does Emotional Labor Impact Employees' Perceptions of Well-Being? Examining the Mediating Role of Emotional Disorder
AchieveGlobal: The Customer Service & Leadership Webinar with Joe Wozniak and Lee Slimm, AchieveGlobal. - ppt download
PDF) Moving emotional labor beyond surface and deep acting A discordance–congruence perspective
The challenges of emotional authenticity for service staff - and how Deep Acting can help | MyCustomer
